Nedlands Specialist Centre
Effective date: 25/03/2026
At Nedlands Specialist Centre, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable laws relating to health information.
This Privacy Policy explains how we collect, use, disclose and store your personal information, including health information, when you visit our website, contact us, make an appointment, submit a referral, or receive services from us.
1. Who we are
Nedlands Specialist Centre is a specialist medical practice located in Nedlands, Western Australia.
Contact details
Nedlands Specialist Centre
206 Hampden Road Nedlands, WA
Phone: 08 63869595
Email: admin@nedlandsspecilaistcentre.com.au
2. The types of information we collect
We may collect personal information that is reasonably necessary for us to provide medical and administrative services. This may include:
- your name
- date of birth
- gender
- address
- phone number
- email address
- emergency contact details
- Medicare details
- private health insurance details
- billing and payment information
- referral details
- appointment and attendance information
- correspondence with you
- medical history
- symptoms, diagnoses and treatment information
- test results, scans, reports and clinical notes
- information from other healthcare providers involved in your care
Because we are a health service provider, some of the information we collect will be health information, which is treated as sensitive information under Australian privacy law.
3. How we collect personal information
We may collect your personal information in a number of ways, including:
- directly from you when you contact us, complete forms, attend appointments or communicate with us
- from a parent, guardian or authorised representative
- from your referring doctor, general practitioner, specialist, allied health professional, hospital or other healthcare provider
- from pathology, radiology or other diagnostic service providers
- from Medicare, health insurers or other organisations involved in billing or payment
- through our website, including via contact forms, referral forms or general website analytics
Where reasonable and practicable, we will collect your personal information directly from you.
4. Why we collect, use and disclose your information
We collect, use and disclose personal information for purposes including:
- providing medical care, assessment, treatment and follow-up
- managing appointments and patient administration
- communicating with you, your parent or guardian, or your authorised representative
- receiving and processing referrals
- preparing reports, clinical correspondence and care plans
- communicating with your treating doctors and other healthcare providers involved in your care
- arranging or reviewing investigations, including EEGs and other tests
- billing, payments and health insurance processing
- meeting legal, regulatory and accreditation requirements
- managing our practice, quality assurance and internal administration
5. Disclosure of information
We may disclose your personal information to:
- medical practitioners, hospitals and other healthcare providers involved in your care
- pathology, imaging and diagnostic providers
- your parent, guardian or authorised representative where appropriate
- Medicare, private health insurers and payment processors
- third-party service providers who assist us with practice management, IT systems, secure data storage, communications or administrative support
- government, regulatory or law enforcement bodies where required or authorised by law
We will only disclose your health information where it is reasonably necessary for your care, where you have consented, or where disclosure is otherwise permitted or required by law.
6. My Health Record
Where applicable and authorised, we may access or upload information to My Health Record in accordance with applicable legislation and system requirements.
If you have questions about My Health Record privacy settings, access controls or restrictions, please contact us or refer to the relevant government guidance.
7. Website information and cookies
When you visit our website, we may collect limited technical information such as:
- your IP address
- browser type
- device information
- pages visited
- date and time of access
- referring website information
This information may be collected through cookies or analytics tools and is generally used to maintain website security, improve website performance and better understand how visitors use our website.
Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party websites.
8. How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Depending on how our practice operates, this may include:
- secure electronic practice management systems
- password protection and access controls
- secure storage of paper and electronic records
- staff training and confidentiality obligations
- secure destruction or de-identification of information when no longer required, subject to legal retention obligations
9. Access to your information
You may request access to the personal information or health information we hold about you.
To request access, please contact us using the details above. We may ask you to verify your identity and may need your request in writing.
In some circumstances, we may refuse access where permitted by law. If that occurs, we will explain the reasons unless we are not required to do so.
10. Correction of your information
We take reasonable steps to ensure the personal information we hold is accurate, up to date and complete. If you believe any information we hold about you is incorrect, incomplete or out of date, please contact us and we will take reasonable steps to correct it.
11. Overseas disclosure
We generally do not disclose personal information overseas unless it is required for a specific service arrangement, you have consented, or it is otherwise permitted by law.
If any of our third-party service providers store or process data overseas, we will take reasonable steps to ensure appropriate privacy protections are in place.
12. Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing using the contact details above.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations, services or business practices. The current version will be published on our website.